Hi, I’m Mathias, and I’m a developer. Other than a lot of you at this conference, I’m far from being a monitoring expert. If anything, I’m a user, a tinkerer of all the great tools we’re hearing about at this conference.
Failure is still one of the most undervalued things in our business, in most businesses really. We still tend to point fingers elsewhere, blame the other department, or try anything to cover our asses.
This essay is an extended version of a talk I gave at Paperless Post about coffee and customer happiness. While the talk was originally titled “Coffee and the Art of Software Maintenance”, I figured that customer happiness is overall a much more fitting for the topic.
Two years ago, I wrote about the virtues of monitoring. A lot has changed, a lot has improved, and I’ve certainly learned a lot since I wrote that initial overview on monitoring as a whole.